Aneata Boote

the artisan jeweller

"Chipping Campden & The Cotswold's best kept secret"

> Questions about your order? Click here to contact me

Pricing & Delivery Information

Returns and refunds

I hope you will be very pleased with your piece. However, if you are unhappy with your purchase, please contact me. I endeavour to answer you within 2 working days.
Under the UK Distance Selling Regulations*, you have a period of 7 working days after the date of delivery within which you may cancel your contract in writing. You must return the item in original packing and undamaged. I will refund the original cost of the piece minus postage . However, I do require you to cover the cost of returning the item

*personalized and custom orders are exempt from return under the sale of goods act in the UK

International customers:

Please click here to place your order, I will then send you an invoice via Paypal.
 
All Customers:
Please allow up to 2 working days for dispatch on stock items, and up to 21 working days for commissioned pieces. I will inform you when I have sent your parcel via email
I always obtain proof of postage but am not responsible for delays caused by external factors such as postal strikes, but please be assured I will work with you to ensure as little disruption as possible in such situations. 

Pricing/Payments
UK cutomers: Postal costs are calculated on the weight of the package. I always use 'Special Delivery' by Royal Mail, and provide you with the tracking number

International customers: Please contact me for up to date shipping costs. You are responsible for any customs fees you may incur

 I do not charge VAT.

Commissioned work requires a non-refundable 50% deposit, with the balance due on completion

Orders will be sent out once cleared payment in full has been received.

Telephone orders/payment welcome, please have your debit/credit card to hand. Please call 01386841224 during shop opening times.

Payment may also be made via BACS tosort code 09-01-27 account number 80119911

Prices may be subject to change without prior notice, due to the fluctuation of metal prices

My promise to you

I promise to create a very special piece for you or your loved one to cherish.

My customers are very important to me and each order will be treated with care and professionalism. I will do my utmost to deliver on time, and will inform you immediately of any possible delays.

All workmanship is guaranteed for 12 months

For any product fabricated from rough diamonds mined from January 1, 2003 onwards, the seller warrants that the diamonds have been purchased from legitimate sources not involved in funding conflict and are in compliance with United Nations Resolutions. The seller hereby guarantees that the diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.

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